Shipping / Packaging
Q: How long does it take for my order to be processed?
A: At Genkisan we do our best to process every order within 24 hours and have the order placed within the same period. We also choose our suppliers carefully to make sure that they have your order processed as soon as they are placed, which should normally take no more than 2 days.
Q: How long does it take for my products to be shipped?
A: The short answer is it depends on the individual product. Normally once the order is placed it takes about 3 - 5 days for the product to be delivered. However at Genkisan we also source our products directly from Asia so the products have to be shipped internationally and for those specific products they take about 20 - 40 days. But don't worry! Our estimated delivery time is all clearly laid out in the product description page so you can have a realistic expectation on when your product will arrive. Alternatively please feel free to reach out to us at email@example.com
Q: My items have arrived but the original box is damaged during the delivery, what can I do?
A: Sorry to hear that. We do our best to ensure our packaging is well done and remind our suppliers to do their best to ensure the items are well protected and packaged. Unfortunately we can't not control how the shipping company deal with the individual items. When such instances occur please do get in touch with us at firstname.lastname@example.org and we will feedback to the suppliers but we won't be able to accept cancellation or refund for the damaged box we are afraid.